Technology Manager with proven track-record in the areas of Content Management, Portals, eBusiness, and business process management/workflow. Strong problem solving skills, confident decision making based on extensive experience and technical skill enables effective solutions that positively impact sales, customer satisfaction, and operational costs. My goal is to champion the implementation of technically sound solutions that unite business objectives.

• Provided leadership, direction, strategy, and vision in the areas of technology, systems development, and process engineering to facilitate and enable growth and business agility for Amcom as well as our customers.

• Reduced the effort spent on software defects from 25% to a sustained rate of 2% by institutionalizing a Systems Development Life Cycle (SDLC) and the processes and tools to support it.

• Improved customer ROI in technology investment by 57% through formalized corporate objectives and the techniques to actualize the return.

• Reduced project delivery time in half through the use of agile development practices, software frameworks, and test automation.

• Lead the adoption of next generation Rich Internet Application technologies to allow Amcom's customers to operate at peak end user productivity, and to maximize the business's technological strategic advantage over their competitors.
• Rescued an ailing mission critical custom CRM and ERP solution through a process of reverse engineering the implementation and then rearchitecting it with a solid scalable foundation while facilitating ongoing business operations. Coupled with High Availability and Disaster Recovery initiatives, the technology platform improved availability from 78.2% to 99.999% on a quarterly basis.

eBay Inc., San Jose - California

2003 - 2006

Project Lead/Senior Web Architect

• Project Lead/Senior Architect tasked with the strategic planning, development, and adoption of knowledge management systems that foster an efficient knowledge driven workforce through the use of content management, portals, and collaborative tools. In charge of architecting and approving application infrastructure design, conducting code reviews, and aligning technical efforts.

• Spearheaded initiatives that have resulted in over $1M per developer head count in savings year over year through the use of rapid application development, low cost projects with high ROI, and custom application infrastructure that enables immediate execution of business priorities.

• Highly successful at evangelizing and selling new projects, technologies (e.g. Macromedia Flex & Rich Internet Applications), and ideas to Senior level management. The results of which have reduced dependencies on single points of knowledge by 50%, time spent acquiring knowledge by 350%, and overall time wasted in repetitive tasks.

TIBCO FINANCE/REUTERS, Palo Alto - California

1998 - 2003

Web Services Manager/Senior Web Architect

• Manager/Senior Architect with full responsibility for the strategic planning, development, and management of the Professional Web Services department. Given full autonomy for establishing new lines of business and internet based solutions that maximize company effectiveness. Responsible for leading, mentoring, and supervising a small team of technical staff. In charge of architecting and approving application infrastructure design, conducting code reviews, and aligning technical efforts.

• Pioneered enterprise level corporate web solutions for a 15000 employee company. Solutions include content management systems, business portals, and seamless integration of third party infrastructure (real time quotes, market data, financial news, Peoplesoft CRM). Bridged existing applications/warehouses into an interoperable heterogeneous environment (Oracle, Sybase, Solaris, Win2K, Apache, iPlanet, IIS, ColdFusion, Java, ASP, Perl, XML, C++). Additional applied skills involved SQL/Database performance tuning, UNIX configuration, and Windows load balancing deployment. Third level of support was also provided, as well as coaching to junior staff.

• Promoted, architected, and developed a state of the art knowledge management web based database driven Intranet system that unified content, automated internal processes (increasing component efficiencies from 65% to 180%), and revolutionized corporate culture with respect to collaboration. This included access control, online real-time finance sales forecasting, marketing client reference reporting, and the documentation archival system.

iSTAR/PSINet Internet Inc., Ottawa – Ontario

1997 - 1998

Electronic Commerce Architect/Systems Integrator

• Designed and engineered the iSTAR iCOMMERCE branded electronic commerce offering using Open Market Transact for transaction processing and fulfillment, and iCAT Commerce Exchange for store catalog hosting. It was the first multilingual payment system in the world, and the first eCommerce system capable of handling international tax transactions. Key objectives included customer information security, flexible architecture, rapid customer turn up, zero down time policy with the use of rapid recovery and redundant hot standby systems.

• Managed and maintained the iCOMMERCE Solaris nodes requiring general maintenance, implementation of strict security policies, network administration, automated encrypted backup strategies, software upgrades and integration, implementation of network/system monitoring tools, troubleshooting, auditing, and documenting procedures.

Bell Sygma Telecom Solutions, Ottawa - Ontario

1994 - 1997

Web Master/Software Engineer

• Introduced and promoted the web as an effective information, support, and application technology platform by spearheading corporate web initiatives.

• Improved support technology by inventing an interactive real-time web driven network-monitoring application that allowed support personnel the ability to monitor telecom infrastructure super-imposed against a graphical map of the country.

• Developed C++ middleware for the Bell Trouble Management System, which routed messages to and from C++ objects in an n-Tiered architecture.

• Proactive in leading the adoption of Java by writing applications to promote the potential of the technology. Featured items include a vacation scheduler to automate the employee vacation process, and a COBRA-Web interface into the Trouble Management System's logging service.

• Created C++ Web based API's. This included a browser remote control and context sensitive help engine.

• Developed professional web sites for large clients including Cyber-Blitz, Friesen Kaye and Associates, Nanowave, and Bell Canada that elevated their online presence, aided in corporate branding, and increased customer confidence, and cutting edge presentation. Created the Sosa Landscape website which improved revenues by 246% after launch.

• Personal Projects that attained one millions hits a month such as CFLEX.Net, AfterShox.com, etc... Gained recognition from various publications including the Globe and Mail, Ottawa Citizen, Roger's Tech 2000, 24Hrs in Cyberspace, Wicked Mystic magazine, San Jose Mercury News, London Times, ColdFusion Developers Journal, and TIME Magazine. As well top status from Riddler’s Choice, Cool Site of the Day, etc…

• Active member of the Bay Area ColdFusion Users Group (BACFUG). Since May 2000.
• Member of the National Association of Photoshop Professionals. Since March 1999.

• Active: SQL, ColdFusion Markup Language (CFML/CFMX), Adobe Flex (MXML), ActionScript (AS), JavaScript, XML, HTML, and CSS.
• In-Active: C, C++, Perl, Java, XSL, XSLT.

• Rich Internet Applications (RIA), User Interfaces/GUI, Database driven web applications, Content/Knowledge management systems, Portals.

• Active: Windows XP, 2000 Pro, 2000 Server
• In-Active: UNIX (HPUX, Solaris, Linux)

• Apache, IIS, WebSphere, JRUN, Macromedia Cold Fusion/CFMX, Macromedia Flex, J2EE/JSP, TIBCO PortalBuilder, Flash, Sharepoint.

• Oracle, Sybase, MS SQL/SQL Server, LDAP, and MS Access.